FAQ
Your products will ship within two days of your order, and then take up to two weeks to reach your doorstep.
What's your return policy?
Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it
Can I cancel my order?
Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.
What happens if I receive the wrong item?
If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.
Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.
What do I need to know about DIY Workshops, Classes and Events?
Q: Are tickets refundable?
A: No, tickets purchased through our website are non-refundable. We recommend carefully considering your purchase before completing the transaction.
Q: Can I transfer my ticket to someone else?
A: No, tickets are non-transferable. Each ticket is tied to the purchaser and cannot be exchanged or resold to another individual.
Q: What happens if I can't attend the event?
A: In the event that you are unable to attend the scheduled event, we offer store credit as an alternative. This allows you to utilize the ticket value for future events or make purchases within our store.
Q: What if Sorella Amore cancels the event?
A: If Sorella Amore cancels an event, we apologize for any inconvenience caused. We will make arrangements to provide an alternative date for the event or offer store credit of equal value, giving you the opportunity to attend a future event or make a purchase in our store